Refund policy
Last updated: 8 November 2026
14-day refund period
RAM Bookkeeping Services Limited offers a full refund if you request one within 14 days of the charge for your harehiru membership, including a renewal charge. This policy does not limit your statutory consumer rights. Requests outside this period will be considered where required by law or under the applicable payment terms.
How to request a refund
Use the payment-support details in your Stripe purchase receipt to request a refund, identifying the charge and your learner email. You may also write to RAM Bookkeeping Services Limited at its registered office, as recorded in the UK Companies House register. Approved refunds are returned to the original payment method; processing time depends on the payment method and financial institution. The payment terms shown at checkout also apply. Previous Paddle purchases must be handled using the original receipt.
Your free trial
Your new subscription begins with a 3-day free trial. Cancel before the trial ends to avoid the first £7.99 monthly charge. Payment details are required. Once the trial ends, your membership renews monthly until cancelled. There is no payment to refund during an uncharged trial.
Cancellation and access
Use Manage / cancel membership in My learning to stop future billing. You keep access until the current trial or paid period ends, unless a refund ends the refunded access period. Cancelling does not automatically request a refund; use your payment receipt’s support details to request one. Test payments in the preview do not involve real money.