Terms of service

1. Who we are and acceptance

harehiru is the language-learning service provided by RAM Bookkeeping Services Limited. Your agreement for use of the learning service is with RAM Bookkeeping Services Limited. By creating an account or continuing to use the service, you agree to these terms. If you do not agree, do not use the service. You must be legally able to enter into this agreement, or use the service under the supervision and consent of a parent or guardian.

2. Your learning account

Membership includes Mandarin Chinese, Russian and Modern Standard Arabic courses, with 126 lessons per language across A1–C2 learning pathways. Keep your account information accurate and your sign-in details confidential. Your membership grants a limited, personal, non-exclusive and non-transferable right to use the service. Learning outcomes depend on your practice; we do not guarantee fluency or a qualification.

3. Free trial and monthly billing

New subscriptions offer a 3-day free trial. Payment details are required at checkout. After the trial, you will be charged £7.99 per month, with automatic monthly renewal until cancelled. Checkout shows applicable taxes and the next billing date. Cancel before the trial ends to avoid the first charge. The trial is available once per learner and does not restart after cancellation or changing payment providers.

Manage or cancel your subscription through My learning. Cancellation stops future renewals; access continues until the current trial or paid period ends. Cancellation is separate from a refund request. See our Refund policy.

4. Payments and Merchant of Record

New purchases are processed through Stripe. Where checkout includes full compliance handling, Stripe handles tax compliance, payment disputes, refunds and transaction-level support for covered transactions. Checkout identifies the applicable payment terms; bank statements may show LINK.COM* alongside our business descriptor. RAM Bookkeeping Services Limited provides the learning service and product support.

Payment, billing, tax, cancellation and refund mechanics are also governed by the payment terms shown at checkout. Preview transactions are in test mode and do not charge real money.

5. Acceptable use and intellectual property

Do not use the service unlawfully or for fraud, spam, harassment or intellectual-property infringement. Do not distribute malware, probe security, interfere with other learners, scrape protected content, circumvent access controls, or resell course access. RAM Bookkeeping Services Limited and its licensors retain ownership of the service, software, course materials, documentation and branding. Do not reproduce or redistribute lessons without permission, except as permitted by law.

6. Availability and suspension

We aim to keep the service available but cannot guarantee uninterrupted or error-free performance. We may update course content or carry out maintenance. We may suspend or terminate access for material breach, non-payment, security or fraud risk, or serious or repeated policy violations. Where reasonable, we will give notice and an opportunity to resolve the issue. Nothing in these terms limits mandatory consumer rights or liability that cannot lawfully be excluded.

7. Changes and contact

We may update these terms and will notify account holders of material changes before they take effect. For matters about the learning service or these terms, write to RAM Bookkeeping Services Limited at its registered office, as recorded in the UK Companies House register. For billing and cancellation, use Manage / cancel membership in My learning. For refunds, use the support details in your payment receipt. Previous Paddle memberships remain with Paddle and must be managed using the original receipt.